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A note about email

Due to the sensitive nature of personal health information, email is not recommended for communication between you and your doctor’s office. This is based on the advice of the Information and Privacy Commissioner of Ontario. Email is therefore not permitted by us as a means of communication. This rule was relaxed in March 2020 due to the pandemic, but those relaxations were temporary.

Prior to the pandemic we had begun to use secure communication methods to communicate electronically and transmit personal health documents. We will now only use these means to electronically exchange personal health information. We are committed to finding high quality secure means of electronic communication but contacting us by phone remains the best way to reach us.